If you are certain you have waited the time indicated below for your books to arrive, please follow these instructions to have us check on your order. PLEASE DO NOT SEND A REQUEST TO CHECK YOUR ORDER UNLESS YOU HAVE WAITED THE APPROPRIATE AMOUNT OF TIME.
If you used a credit card to purchase your books on this website, by phone, or by fax, and have waited over four business days to receive an express mail order, over six business days to receive a priority mail order, or over ten business days to receive a first class mail order, please complete the following form (please allow one or two extra days during the holiday season). We will need for you to accurately supply all of the following information, so that we can check on your order and get back to you as quickly as possible.
IF YOU ORDERED BY MAIL USING A CHECK OR MONEY ORDER, please remember that orders with money orders are filled 2 days from the date we receive them, but orders with checks are filled 13 business days from the time the check is deposited to our bank - this is true regardless of how long it may have taken your check to clear your bank, because unfortunately, the amount of time a check takes to clear can vary, and we allow the maximum. If you have your check back from your bank, add 13 business days from the date of deposit on the back of the check, and that is when your order was mailed. The law allows us 30 days to fill orders, but we fill them as soon as we can be certain checks have cleared. If you still have not received your order after allowing for the amount of time described above for your order containing a check or money order to be filled, plus four business days for express mail orders, six business days for priority mail orders, or ten business days for first class mail orders (slightly longer during the holidays), then please complete the form below.
Credit card orders which are declined by the customer's credit card company, or checks which "bounce", we will attempt to process once more, two weeks after our initial attempt.
The following information will be kept confidential, and will not be used for any purpose other than investigating the progress of your order.
(All tagged information is required.)
First Name
Middle Initial
Last Name
Street
City
State
Zip
Country
Home Phone
Business Phone
Email Address
SHIPPING NAME AND ADDRESS, IF DIFFERENT FROM THE ONE ABOVE:
First Name
Middle Initial
Last Name
Street
City
State
Zip
Country
People sometimes forget that they had an order sent to their office rather than their home, or vice versa.
Are you certain that the above address is where you requested the order to be sent?
Yes
No
How did you place the order that you are inquiring about?
Please tell us which of our books you ordered. If you ordered more than one book, select "multiple books."
If you ordered on our website, what was your Order Number?:
Which shipping method did you select?
On what date did you place your order? If you placed an internet order, please select the date you ordered on our website (we sent you a confirmation email on that date). If it was a mail order, please select the date you mailed us the order. Please be sure your answer is accurate. Orders are filed by date, so giving the wrong date will cause us to think we never received your order.
If you have received a check to us back from your bank, what is the date of deposit shown on the back of the check?
Can you tell us anything else that would help us locate your order quickly?
COPYRIGHT 2002, GIBBS PUBLISHING- no part of this website or the materials advertised herein may be reproduced for any purpose without written permission from Gibbs Publishing. Any and all copyright infringements will be vigorously prosecuted.
Since 1986, our books have earned outstanding reviews from newspapers and magazines throughout the United States, including the Wall Street Journal and Success Magazine. We are listed in Dun & Bradstreet, and are members of the Better Business Bureau and our local Chamber of Commerce.
tagged information is required.)
